Refund policy

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Refund and Return Policy – Sole & Stitches  

At Sole & Stitches, we take great pride in the quality and craftsmanship of our products. Every piece is carefully inspected before it reaches you, ensuring that you receive only the finest clothing.  

We understand the importance of a good shopping experience, and while we do not offer refunds under any circumstances, we have a clear and fair return policy for rare cases where there may be a genuine **manufacturing defect**.  

Returns – Applicable Condition  
- Returns will only be accepted in the case of a manufacturing defect in the product.  
- To be eligible for a return, you must inform us within 48 hours of receiving your order. After 48 hours, we will not be able to process any return requests.  
- The item should be unworn, unwashed, and in the same condition as received, along with its original tags and packaging.  

What is Considered a Manufacturing Defect?  
Examples include but are not limited to:  
- Visible stitching errors (such as open seams, detached parts)  
- Fabric tears or damage present before wear  
- Incorrect size or style shipped compared to what was ordered  

Please note, returns will not be accepted for:  
- Size issues (if the size ordered matches the delivered size)  
- Color differences due to screen or lighting variations  
- General wear and tear or damage caused after product delivery  
- Change of mind or personal preference  

Refunds  
We do not offer refunds under any circumstances. If a return is approved for a manufacturing defect, we will provide you with a **replacement item of the same product**. In case the product is out of stock, we will issue a **store credit** that can be used for your future purchase.  

How to Raise a Return Request?  
To report a manufacturing defect, please contact us within **48 hours of delivery** through any of the following:  

- Helpline Number: 9319108238  (WhatsApp text only)
- Support Email: support@soleandstitches.com  

While reaching out, kindly include:  
1. Your order number  
2. A clear description of the defect  
3. Photographs or videos highlighting the damaged area  

This will help us verify your request quickly and assist you in the best possible way.  

Customer Care Commitment -
Our team is always here to support you and ensure your shopping experience with Sole & Stitches is seamless. Even though we follow a strict no-refund, no-general-return policy, we are committed to resolving any genuine product issues promptly.